Privacy Policy

Turner Uni-Drive ("we," "us," or "our") operates the website turnerunidrive.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

I. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you interact with our Site, including but not limited to:

• Contact Form Submissions: When you submit an inquiry through our contact form, we collect your name, email address, phone number, company name (if provided), and the content of your message.
• Quote Requests: When you request a quote for custom gearbox manufacturing, we collect the information you provide regarding your project specifications along with your contact details.
• Email Correspondence: If you contact us directly via email, we retain the content of your messages and your email address.
• Phone Inquiries: If you call us, we may record your name, phone number, and the nature of your inquiry for follow-up purposes.

Non-Personal Information

When you visit our Site, we may automatically collect certain non-personal information, including:

• Browser type, version, and language settings
• Operating system and device type
• IP address (which may be anonymized)
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our Site
• Date and time of your visit

This information is gathered through cookies, server logs, and similar technologies. Please see our Cookie Policy for additional details.

II. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and customer service needs
• To provide, maintain, and improve our Site and services
• To send you information relevant to your inquiry, including follow-up communications about our products and engineering capabilities
• To analyze Site usage and trends so we can enhance the user experience
• To detect, prevent, and address technical issues, fraud, or security concerns
• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms & Conditions and other agreements

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making or profiling.

III. How We Share Information

We may share your information only under the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our Site, processing inquiries, hosting our servers, or performing analytics. These providers are contractually obligated to use your information solely for the purposes we specify and to maintain appropriate security measures.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. Please see Section VIII for additional details.
• With Your Consent: We may share your information for other purposes if you provide us with explicit consent to do so.

IV. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Restricted access to personal information on a need-to-know basis among our personnel
• Regular review and updating of our security practices
• Use of spam and bot protection services (such as hCaptcha) on our contact forms

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

V. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: You may opt out of receiving marketing or promotional communications from us at any time.
• Right to Data Portability: Where applicable, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@turnerunidrive.com or call 816-226-7994 or 816-931-6001. We will respond to your request within 30 days or as required by applicable law.

VI. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information. These include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, and our business purpose for collecting it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information and do not share it for cross-context behavioral advertising. If this practice changes in the future, we will provide a conspicuous opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit how we use and disclose it.

To submit a CCPA/CPRA request, please contact us at info@turnerunidrive.com or call 816-226-7994 or 816-931-6001. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

In the preceding 12 months, we have collected the following categories of personal information: identifiers (such as name, email address, and phone number), internet or electronic network activity information, and professional or employment-related information (such as company name). We collect this information for the business purposes described in Section II of this policy.

VII. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at info@turnerunidrive.com.

VIII. Business Transfers

Turner Uni-Drive may be involved in a merger, acquisition, sale of company assets, financing, or other corporate transaction. In such events, your personal information may be among the assets transferred or acquired by a successor entity. You acknowledge and agree that such transfers may occur and that any acquirer or successor may continue to use your personal information as described in this Privacy Policy.

If a business transfer results in a material change to the way your personal information is handled, we will notify you by posting an updated Privacy Policy on the Site and, where feasible, by other reasonable means (such as email notification). Your continued use of the Site following such a transfer constitutes your acceptance of the updated Privacy Policy.

IX. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by Turner Uni-Drive. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of any third-party websites.

X. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. Material changes may be communicated through a notice on our Site or other appropriate channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of those changes.